Service 02 of 08
Software Development
Your software estate is the backbone of your operations. We design and deliver integrated systems that remove bottlenecks, streamline workflows and hold up under scrutiny.
Three decades of building line-of-business systems for banks, insurers, contact centres, defence contractors and local authorities. Enterprise low-code on Netcall Liberty Create when it fits, conventional code when it does not, and always with the data model designed first.
What it covers
What Software Development includes
Scoped to what you need, from a single piece of advice to the whole programme.
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01.
Enterprise low-code
Case management, portals and workflow on Netcall Liberty Create: faster to build, cheaper to run and governed from day one.
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02.
Bespoke applications
Custom software where the requirement is unusual or the platform is fixed: front ends for legacy systems, control interfaces, internal tools.
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03.
Legacy modernisation
A new face on a system that still does the job, connected through the interfaces it already exposes, so the risk of a rewrite is avoided.
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04.
Support and evolution
Documented, tested code with a named owner, plus early-life and ongoing support so the system keeps pace with the business.
How we deliver it
Four practices on every engagement
How a system goes from a conversation to something your team relies on every day.
- 01
Data architecture first
The data model is agreed before a screen is drawn. It is the foundation everything else is built on and the hardest thing to change later.
- 02
Build in the open
Working software every sprint, demonstrated to and tested with the people who will use it, so nothing is a surprise at go-live.
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Rules in the system
Compliance scripts, approvals, document requirements and allocation rules live in the software rather than in a manual. Audits come for free.
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Hand over properly
Documentation, tests, training and a support period, so the system has an owner on your side as well as ours.
Where it applies
Sectors where this matters most
- Financial services and insuranceCase management and onboarding where the document trail, the allocation rules and the audit matter as much as the screens.
- Contact centresTools that sit in front of agents all day, where a second saved on every call adds up quickly.
- Defence manufacturingConfiguration and quotation tools that encode complex commercial rules for a fully configurable product line.
Proof
Where we have done it
- Life Insurance Case ManagementOne place for a leading life insurer to receive, allocate, work and track cases across the business.
- Agent Scripting ToolScript owners build their own branching call flows, and every call stays compliant.
- ERP Integrated Product Configuration ToolA defence contractor streamlined its order process without giving up a configurable product line.
Further reading
Also from Synapsys
The other seven services
Your system
Got a system in mind, or a problem without one yet?
We are happy to talk through the requirement before there is a brief, and to say if low-code is not the right answer.