Service 08 of 08
Intelligent Document Processing (IDP)
If your operational efficiency hinges on document processing, paper or digital, Intelligent Document Processing powered by AI opens new frontiers: extraction and evaluation of even the most complex documents, well beyond the limits of traditional OCR.
Forms, log books, lease agreements, invoices, claims and photographs. IDP reads them, checks them against your rules and hands the decision to a person only when it needs to, with a record of what it saw and why it decided.
What it covers
What IDP includes
Scoped to what you need, from a single piece of advice to the whole programme.
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01.
Capture and classification
Documents arriving by upload, email, scan or post identified by type and routed to the right process automatically.
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02.
Extraction
Structured data pulled from unstructured documents, including handwriting, poor scans and photographs of paperwork.
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03.
Validation and decisioning
Extracted data checked against your rules and cross-referenced with your systems, so a decision is made or a query raised.
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04.
Workflow and audit
Exceptions routed to people with the document and the reason attached, and a full evidence trail for every case.
How we deliver it
Four practices on every engagement
Accuracy is proven on your documents before anything goes live, and measured for as long as it runs.
- 01
Sample the documents
A representative set of what actually arrives, including the badly scanned and the hand-written, not the clean examples.
- 02
Prove accuracy
Extraction and decisions measured against people doing the same job, with the confidence threshold set from the results.
- 03
Integrate
Built into the portal, case management or workflow it serves, so nobody re-keys what the system has already read.
- 04
Run and improve
Exceptions reviewed, the model tuned and accuracy reported, so the share of documents needing a person keeps falling.
Where it applies
Sectors where this matters most
- Local governmentEvidence submitted by residents in every shape and quality, checked against the rules without a team reading each one.
- Insurance and bankingProof documents, claims and identity checks processed at volume with the audit trail intact.
- HealthcareReferrals, correspondence and records processed within information governance.
Proof
Where we have done it
- Resident Parking Discount PortalV5C log books and lease agreements checked automatically to qualify residents for discounted parking.
- Banking Onboarding ToolEach product’s proof requirements turned into a guided, secure submission for the customer.
- Fly-Tipping Report AssessmentPhotographic evidence assessed so the right disposal team attends first time.
Further reading
Also from Synapsys
The other seven services
Your documents
How many documents does your team check by hand?
Send us a sample and we will show you what can be read, checked and decided automatically, and what still needs a person.