Service 06 of 08
AI Development
AI holds immense potential, but unlocking it takes precision and expertise. We identify the optimal use cases, from intelligent automation to generative AI, and build solutions tailored to your business that deliver measurable impact.
We have been building with AI in production since before the hype, and we remain sceptical of the hype. The useful work is contextual: models that see your data, your rules and your documents, wired into the systems your people already use, with a person in the loop where it matters.
What it covers
What AI Development includes
Scoped to what you need, from a single piece of advice to the whole programme.
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01.
Use-case discovery
Finding the bounded, measurable problems where AI earns its place, and being honest about the ones where it does not.
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02.
Visual AI and classification
Models that assess photographs and documents: what is in the picture, which category it belongs to, and whether it meets the rule.
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03.
Generative AI and assistants
Language models grounded in your own data and documents, so answers are contextual and traceable rather than generic.
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04.
Intelligent automation
AI decisions embedded in workflows, with confidence thresholds, human review of the edge cases and a full record of every decision.
How we deliver it
Four practices on every engagement
The difference between a demo and a deployment is everything that happens after the demo.
- 01
Find the case
A bounded problem with a measurable outcome and enough real data to prove it. If there is no such case yet, we say so.
- 02
Prove it
A prototype on your real data, with accuracy measured against people doing the same job, before anything is committed.
- 03
Build it in
Integrated with your case management, portal or workflow, with human oversight and an audit trail designed in from the start.
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Monitor
Accuracy, drift, cost and the decisions overturned by people, reviewed on a schedule and reported plainly.
Where it applies
Sectors where this matters most
- Local governmentCitizen-facing services where documents and photographs arrive in every shape and quality, and no team has the hours to check each one.
- Insurance and financial servicesClaims, onboarding and case triage where an AI decision has to be explained and, when challenged, defended.
- HealthcareReferrals and records handled within information governance, with the clinician in the loop.
Proof
Where we have done it
- Fly-Tipping Report AssessmentVisual AI assesses the photographs on fly-tipping reports so the right disposal team attends first time.
- Resident Parking Discount PortalResidents’ V5C log books and lease agreements checked automatically to qualify for discounted parking.
Further reading
Also from Synapsys
The other seven services
Your use case
Have a use case, or a suspicion there is one?
Bring the problem and a sample of the data. A short proof of concept will tell you whether it works before you spend on it.